EXCHANGE POLICY 

Returns

Saltanat-e-Mutaal has a strict no-return policy on all products, except in the case of a manufacturing defect. All items are carefully inspected prior to dispatch to ensure that your purchase is in perfect order. Please note that bridal, handmade, and custom jewelry are not eligible for refund or exchange.

Exchange

All Saltanat-e-Mutaal merchandise, purchased online or from a boutique, may be exchanged within three days of purchase. Acceptance for exchange is subject to the following conditions:

1: The item must be unused and in perfect condition, in its original packaging. It will be inspected by Saltanat-e-Mutaal representatives, and their decision will be final if the item is not deemed as new.
2: Tags must be intact.
3: Original receipt must be presented and surrendered.
4: Exchange must be done for an equivalent value in one transaction. No credit note will be issued, nor any amount refunded if the exchange is done for an item of lesser value.
5: A purchase may only be exchanged once.
6: Sale, discounted, or promotion items cannot be exchanged.
7: Please note that bridal, handmade, and custom jewelry are not eligible for refund or exchange.

Online Exchange

Items purchased online may be exchanged within three days of delivery. You will need to bear the cost of sending the returned item back to Saltanat-e-Mutaal, as well as the delivery cost of the item sent in exchange. The procedure for online exchange is as follows:

Please contact Saltanat-e-Mutaal customer service via email or telephone and provide the following:

1: Your order reference number.
2: Reason for exchange.
3:The codes of the article(s) you wish to receive in exchange.

Our customer service agent will confirm if you are eligible to exchange your purchase and provide you with an Exchange Reference number. The item will still be subject to physical inspection upon receipt back at Saltanat-e-Mutaal.

Please courier your item (along with original receipt and exchange reference number) to:

Online Exchange Department

Saltanat-e-Mutaal
saltanat_e_mutaal opp old post office baghbanpura market
Phone/Whatsapp: +92 318 7412274

We are unable to assume liability for damage or loss during transport, so please package it in its original packaging and send it through a reputable courier company.

Upon receipt at Saltanat-e-Mutaal, the item returned will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchanged purchase, along with any additional amount required to cover a) shipping charges, and b) the difference if the exchange purchase is of a higher amount.

Notes / Highlights for Clients:
Bridal, handmade, and custom jewelry → No refund / No exchange
Standard jewelry → Exchange within 3 days only
Items must be unused, unworn, and in original packaging
Sale / discounted / promotion items → No exchange
COD or online orders → Follow the same exchange rules